PRIVACY POLICY
Piggyback Collective (“Piggyback”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information.
Piggyback Collective is operated by Troy Reid (ABN 52 217 190 116)** trading as Piggyback Collective.
This Privacy Policy explains how we collect, use, disclose and protect personal information through the Piggyback Collective website, enquiry forms, onboarding forms, reward submissions, email communications and related services (“Platform”).
By using our Platform, submitting information, or interacting with Piggyback, you agree to this Privacy Policy.
1. WHAT INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
Personal Information
– Full name
– Email address
– Phone number
– Address or suburb (where relevant)
– Club affiliation
– Business details
– Job title or role
– Communication preferences
Club & Business Information
We may collect information relating to:
– sporting clubs
– sponsors
– businesses
– service offerings
– marketing preferences
– communication channels
– club member demographics
Reward & Receipt Information
Where users submit receipts, invoices or reward claims, we may collect:
– business used
– purchase date
– uploaded receipts or invoices
– transaction details
– club details
– related communications
Website & Technical Information
We may automatically collect information including:
– IP address
– browser type
– device information
– website usage behaviour
– cookies and analytics information
2. HOW WE COLLECT INFORMATION
We collect information when you:
– complete enquiry forms
– join mailing lists
– submit reward or receipt forms
– contact us via email or website
– submit onboarding information
– participate in promotions or campaigns
– interact with our website
We may also receive information from:
– participating businesses
– sporting clubs
– public sources
– marketing platforms
– social media interactions
3. WHY WE COLLECT INFORMATION
We collect personal information to:
– respond to enquiries
– facilitate club and business participation
– coordinate referral and reward systems
– verify submitted transactions
– communicate with clubs, businesses and members
– administer Piggyback programs
– improve the Platform
– analyse website usage
– provide marketing communications
– prevent misuse or fraud
– comply with legal obligations
4. MARKETING COMMUNICATIONS
We may send marketing communications relating to:
– Piggyback Collective
– participating clubs
– participating businesses
– member offers
– promotions
– updates and opportunities
You may unsubscribe at any time using unsubscribe links or by contacting us.
5. DISCLOSURE OF INFORMATION
We may share information with:
Participating Clubs
Where necessary to administer participation, rewards or member relationships.
Participating Businesses
Where reasonably necessary to facilitate enquiries, offers, reward verification or referrals.
Service Providers
Including providers assisting with:
– website hosting
– email systems
– CRM systems
– analytics
– form software
– payment or administration systems
Legal or Regulatory Authorities
Where required by law or where reasonably necessary to protect our legal interests.
We do not sell personal information to third parties.
6. RECEIPTS, REWARD CLAIMS & TRANSACTION DATA
If you submit a receipt, invoice or reward claim, Piggyback may use this information to:
– assess referral attribution
– verify transactions
– communicate with businesses
– coordinate club benefits
– prevent misuse or fraud
Submission of a receipt or reward claim does not guarantee attribution or any club benefit.
7. COOKIES & WEBSITE ANALYTICS
We may use cookies, tracking tools and analytics services to improve the Platform and understand website usage.
These may collect information such as:
– pages visited
– traffic sources
– time on site
– clicks and interactions
You may disable cookies in your browser settings, although some website functionality may be affected.
8. STORAGE & SECURITY
We take reasonable steps to protect personal information from:
– misuse
– interference
– loss
– unauthorised access
– modification
– disclosure
However, no internet transmission or storage system can be guaranteed completely secure.
You provide information at your own risk.
9. THIRD-PARTY WEBSITES
Our Platform may contain links to third-party websites.
Piggyback is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of those websites.
10. ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to or correction of your personal information by contacting us.
We may require verification of identity before processing requests.
In some cases, we may refuse requests where permitted by law.
11. RETENTION OF INFORMATION
We may retain personal information for as long as reasonably necessary to:
– operate Piggyback
– administer programs
– resolve disputes
– comply with legal obligations
– protect our legal interests
We may delete information at our discretion.
12. CHILDREN & JUNIOR SPORT
Piggyback may interact with clubs involving junior participants.
We do not knowingly collect personal information directly from children without appropriate consent.
Parents, guardians or clubs should ensure appropriate authority exists before submitting information involving minors.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be published on our website.
Continued use of the Platform constitutes acceptance of the updated policy.
14. CONTACT US
For privacy enquiries or requests, please contact:
Piggyback Collective
Troy Reid (ABN 52 217 190 116)
